Best Add-On Services for a Pooper Scooper Business
Want to increase revenue without adding another route? Learn which add-on services can fit naturally with pet waste removal, including deodorizing, sanitizing, waste hauling, and pet waste station service.
By Poop Scoop Academy
Getting a new customer costs money.
Once you’re already driving to a customer’s house every week, there may be opportunities to generate additional revenue without acquiring another customer or adding another stop to the route.
That’s where add-on services can become interesting.
Why Add-Ons Matter
Suppose your average customer spends $90 per month.
If you can increase average customer revenue without significantly increasing drive time, the economics of that route can improve.
The key is choosing add-ons that make sense with the service you’re already providing.
You probably don’t want to turn your poop scooping company into a completely unrelated home-service business.
Yard Deodorizing
Odor is closely connected to the problem you’re already solving.
Customers with several dogs, artificial turf, smaller yards, or heavily used dog areas may be especially interested in odor-control services.
Deodorizing can be offered periodically or as part of a recurring service package.
Make sure any product you use is appropriate for the surfaces, pets, and environment where it is being applied. Follow the manufacturer’s instructions rather than making claims the product doesn’t support.
Yard Sanitizing
Some companies offer sanitizing or treatment services designed for pet areas.
This can be a logical add-on, but be careful about how you describe it.
Don’t promise that a product eliminates every bacteria, parasite, virus, or health risk unless the product is specifically approved and labeled for that use.
Sell the service based on what it actually does.
Waste Haul-Away
Some companies leave bagged waste in the customer’s trash container.
Others haul it away.
If disposal adds labor, space, odor, or cost to your operation, haul-away can potentially be treated as an upgraded service rather than automatically included.
The right approach depends on your market and operating model.
Pet Waste Station Service
If you’re already servicing apartment communities or HOAs, pet waste stations can create another recurring service.
You can restock bags, empty containers, inspect the stations, and potentially install new ones.
This can turn a basic cleanup contract into a broader pet waste management service.
One-Time Cleanups
A one-time cleanup isn’t technically an add-on to recurring service, but it can complement your core business.
Existing customers may need extra cleanup after vacations, parties, changes in service, or unusual circumstances.
One-time work can also introduce new customers to your company and potentially convert them to recurring service.
Additional Service Frequency
Sometimes the easiest upsell isn’t a new service at all.
It’s more of the service you already provide.
A customer receiving weekly service may decide that twice-weekly service makes sense after adding another dog or spending more time in the backyard.
That’s an easy upgrade because it doesn’t require teaching the customer about an entirely new service.
Don’t Add Services Just Because You Can
Every new offering adds complexity.
Your technicians need training.
Your software needs the correct pricing.
Your website needs to explain it.
Your vehicles may need more supplies.
Customer service needs to understand it.
An add-on that produces a tiny amount of revenue but creates constant operational problems probably isn’t worth keeping.
Test One Add-On at a Time
Start small.
Choose something that solves a problem your customers already mention.
Offer it to a portion of your customer base and measure the response.
How many customers buy it?
How much additional time does it take?
What’s the material cost?
Does it complicate routes?
Does the customer continue buying it?
Now you’re making the decision based on actual numbers.
Increase Revenue Per Customer
Growth doesn’t always mean getting more customers.
If you have 500 customers and increase average monthly revenue by just $10, that’s an additional $5,000 in monthly revenue before considering the costs of providing the add-on.
Small changes become significant at scale.
That’s why average revenue per customer is worth paying attention to as your company grows.
Inside the free Poop Scoop Academy Facebook group, you can ask other operators which add-ons they’ve tested and what they’ve learned. PSA on Skool provides more structured resources for owners looking to improve the economics and operations of their pet waste removal businesses.